Privacy Policy

We respect your privacy. This page explains what personal data we collect, how we use it, and your rights under applicable law (including GDPR).

1. Data Controller

Los Patos Barcelona
Barcelona, España
Email: info@lospatosbarcelona.com

2. What data we collect

Contact data: name, email, phone (when you contact us or make a reservation).
Booking data: date/time, experience selected, party size, payment status (processed via our provider).
Communications: messages you send us by email, WhatsApp, or forms.
Usage data: basic, non-identifying analytics (pages visited, device/browser) to improve the site.

3. How we collect it

Directly from you (forms, email, WhatsApp, checkout).
Automatically via our website (essential cookies and optional, anonymous analytics).
Through our booking provider when you finalize a ticket purchase.

4. Why we use your data (legal bases)

Provide services & bookings: to manage your ticket/experience (performance of a contract).
Customer support & communications: respond to questions, send confirmations or updates (legitimate interest / contract).
Legal obligations: invoices, accounting, fraud prevention (legal obligation).
Improve our services: anonymous analytics to optimize content and user experience (legitimate interest / consent when required).

5. Sharing data

We may share data with trusted partners only when necessary to provide our services, for example:

Booking/Payment provider: to process reservations and payments.
IT & hosting: secure hosting, email delivery, and maintenance.
Law enforcement: if required by applicable law.

6. International transfers

If data is transferred outside the EEA, we use safeguards like Standard Contractual Clauses or equivalent mechanisms.

7. Data retention

We keep personal data only as long as needed for the purpose collected and legal requirements (e.g., tax/accounting). When no longer needed, we securely delete or anonymize it.

8. Your rights

You may have the right to access, correct, delete, restrict, or object to processing, and to data portability. To exercise rights, contact: info@lospatosbarcelona.com. You can also lodge a complaint with your local data protection authority.

9. Children

Our services are intended for adults (18+). We do not knowingly collect data from minors.

10. Contact