Privacy Policy

At Los Patos Barcelona, we respect your privacy and handle personal data responsibly. This page explains what we collect, how we use it, and your options.

1. Data Controller

Los Patos Barcelona
Barcelona, Spain
Email: info@lospatosbarcelona.com

2. Data We Collect

  • Contact details (name, email, phone)
  • Booking details (experience, date, group size, payment status)
  • Messages sent via email or WhatsApp
  • Basic website usage analytics (non-identifying)

3. How We Collect Data

  • When you contact us or make a reservation
  • Through cookies and essential website tools
  • Through our booking partners when confirming a ticket

4. Why We Use Your Data

  • To process and manage bookings
  • To send confirmations and important updates
  • To provide customer support
  • To comply with legal obligations where required
  • To improve our website and services

5. Sharing Data

We may share data only when necessary to deliver our services — for example, with booking systems, activity providers, or IT/hosting services. We do not sell personal data.

6. International Tools

Some of our service providers (hosting, email, booking systems) may operate outside the EU. We aim to work with platforms that apply appropriate data protection standards.

7. Data Retention

We keep personal data only as long as necessary for bookings, support, or legal requirements. When no longer needed, it is deleted or anonymized.

8. Your Rights

  • Access your personal data
  • Request corrections or deletion
  • Restrict or object to certain processing
  • Request portability (when applicable)

To exercise these rights, contact us at: info@lospatosbarcelona.com.

9. Updates

This policy may be updated to reflect improvements to our website or changes in legal requirements.

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